Refund policy

Returns & Refunds Policy

We want you to love your breakfast routine with eggr. However, if things didn't go quite as expected, we are here to help.

As a UK-based business, our policy fully complies with the UK Consumer Contracts Regulations and the Consumer Rights Act 2015.

1. 14-Day "Change of Mind" Returns

You have 14 days from the date you receive your order to notify us that you wish to return your item(s) for a full refund.

  • Condition: To be eligible for a change-of-mind return, your eggr must be completely unused, unwashed, in the same condition that you received it, and in its original retail packaging. Because it is a kitchen and food-preparation tool, we cannot accept returns for items that have already been used to cook.

  • Return Shipping: The cost of return shipping for change-of-mind returns is the responsibility of the customer. We highly recommend using a tracked service (like Royal Mail Signed For), as we cannot issue a refund for items lost in transit back to us.

2. Damaged, Faulty, or Incorrect Items

We take quality control seriously, but if your eggr arrives damaged, has a manufacturing fault, or you received the wrong item, please let us know right away.

Under the Consumer Rights Act 2015, you have up to 30 days from delivery to claim a full refund or a free replacement for a faulty item.

  • Please email us at support@eggr.co.uk with your order number and a quick photo/video of the issue.

  • If the item is confirmed faulty, we will provide a pre-paid return label or ship out a replacement completely free of charge.

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Email our team at support@eggr.co.uk with your Order Number and the reason for your return.

  2. Our team will reply within 24–48 hours with the correct return shipping address for our UK hub.

  3. Securely package the item and send it back to us.

4. Refunds Process

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your item.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Debit/Credit Card, Apple Pay, or Google Pay) within 5 to 10 business days, depending on your bank's processing times.

Please note: Original standard shipping charges (£2.99) are non-refundable for change-of-mind returns.